"How do the telephone skills
of your staff influence your business image? For
better…or for worse?"
A Professional Telephone
Skills workshop will ensure that your staff handle every telephone
conversation with courtesy, confidence and skill. Our lively,
motivational workshops introduce practical and powerful techniques
for taking and making business calls professionally, whatever
the situation.
Options include:
Frontline Telephone Reception Skills
Telephone Customer Service Skills
Telephone Complaint Handling
Turning Telephone Enquiries into Sales
Selling and Marketing on the Telephone
All 1 and 2-day events include: self-assessment
tools, video and audio inputs, group activities, practical
conversation guides, prompters and action plans. If
required, the facilitator will provide post-event feedback
and a company team/action plan for review at an agreed
date after the training.
Suitable for:
Frontline and reception staff, technical
support staff and managers who have regular telephone
contact with customers or suppliers.
